Technical Support Executive

Responsibilities

• Support via live chat and telephone.
• Troubleshooting various technical and non-technical webhosting issues.
• Ticket support for level 1 technical issues.

Desired Skills and Experience

• Graduate or Under-Graduate.
• 0 - 6 months experience in technical support.
• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Outstanding customer service skills and a dedication to the customer service experience.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Knowledge of FTP, DNS, cPanel and WHM preferred.
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.

To apply, drop us a mail at careers@expresscloudhost.com with subject line TECHSUPPORT