CareersJoin Express Cloud Host Team
Technical Support Executive
- Support via live chat and telephone.
- Troubleshooting various technical and non-technical webhosting issues.
- Ticket support for level 1 technical issues.
Desired Skills and Experience
- Graduate or Under-Graduate.
- 0 - 6 months experience in technical support.
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Knowledge of FTP, DNS, cPanel and WHM preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
To apply, drop us a mail at firstname.lastname@example.org with subject line TECHSUPPORT